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FAQs

What are your booking terms and conditions?
To read our Booking Terms and Conditions, please click here

What happens if my flight is cancelled?
Your booking agent protects your trip in several ways. If your flight is canceled due to bad weather, mechanical breakdown of the aircraft on which they are scheduled to travel or an organized labor strike (provided the strike occurs after they pay their premium) they can take a later flight. Our 24-hour emergency assistance service can make all the arrangements.

Do you offer any pre tour or post packages? How much is it?
Generally, we customize every tour according to your interest. The tour prices vary depending on the chosen activities and time of booking. We are happy to send you an individual tour offer – just give us a call, send us an e-mail or use the contact form on the website.

How to cancel the booking I have made?
Contact us if you booked directly or else contact your travel agent

How can we transfer payments to you? Do you require a deposit for bookings?
We require an upfront 30% deposit for your reservation. You can pay either by bank transfer or by credit card.

What should I expect if I have booked an airport transfer?
After collecting your luggage and completing the immigration and customs procedures, you will walk through the exit gate. Take your time to look for a burgundy colored welcome sign with the Asianway Travel logo and your name (as pictured) being held by one of our drivers or tour guides. Airports in South East Asia are often crowded but they are safe. Please take your time to look around and attempt to locate the Trails of Indochina representative.

What happens if I have booked a transfer but cannot find it on arrival at the airport?
Please call the emergency number listed on your tour confirmation voucher. If you don’t have a mobile or cell phone, please ask the airport staff to show you to the nearest phone booth. Normally the transfer driver is at the airport, and it is a matter of giving you directions so that you can find the driver.

What happens if the hotel cannot find our booking when we arrive?
The first step is to ask tour guide to contact the us so that the situation can be resolved straightaway. If the hotel is still unable to find your booking, they must contact us at one of the given numbers of contact person.

In case of emergency on tour, who will I contact?
When on tour, your tour guide is the first point of contact. We have our own operations offices across the region, so emergency assistance is available 24 hours per day. Please see the office contact details listed on your itinerary or tour voucher.


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