BOOKING TERMS AND CONDITIONS
1. Cancellation: Any cancellations should be made in writing
- More than 60 days before arrival: no cancellation charge
- 15-60 days before arrival: 10% of the price
- 5-14 days before arrival: 50% of the price
- Less than 5 days before arrival: 100 % of the price
- No Show: 100% of the price
No refund of unused services: there will be no refund for any unused air-ticket, ground transportation, accommodation, meals, and sightseeing tour, either partly or fully, provided that these unused services are available at that time to the tourists.
2. Cancellation of Extra Services
For additional hotel nights and other extra services booked in connection with tour programs, cancellations will be charged as follows:
- More than 30 days prior to the service will be refunded in full
- 15 – 30 days in advance: 50% of the price
- Less than 15 days in advance: 100% of the price. (Unless we can negotiate otherwise with the hotel)
3. Claims and Refunds of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.
For claims to be considered, they must be received in writing within 15 days of the termination of the program and be accompanied by supporting documentation.
Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Asianway Travel will not accept any liability for any claims that are not received within 15 days of the termination of your travel program. All claims for days missed while traveling should be made in writing within 15 days of the termination of the program.
- Ages 0-2: free of charge for the tour. Airfares depend on the Airlines’ policy at booking time
- Ages 2-5: 50% of the adult price (sharing bed with parents). Airfares depend on the Airlines’ policy at booking time
- Ages 6-10: 85% of the adult price (taking extra bed)& airfare fully charges
- 11 years and older: 100% (charged as an adult)
5. Itineraries
Accommodations (hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Asianway Travel’s control. Every effort will be made to operate tours as planned.
6. Early Check-in/ Late check- out
Early check-in/ Late check-out is not included in the tour prices. Most hotels apply check-out time at 12:00 and allow check-in after 14:00. Should you wish to have your room ready for immediate check-in upon arrival of late check out after 13:00, Asianway Travel can arrange this for an additional charge. Please ask for details and prices.
7. Active Elements
Clients should take account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
On adventure itineraries some active elements are incorporated the tour. To enjoy the tour as intended a minimum level of fitness is required to participate. The level required would be equivalent to what is obtained by routine daily exercise such as golf, jogging, energetic walking, tennis, etc. Activities during the tour could include (but are not limited to) trekking, hiking, off road walking, cycling, kayaking and navigating uneven terrain. Should you have any questions or need any clarification about a specific tour please ask for details at time of booking.
8. Photography
During your program, Asianway travel has reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Asianway Travel, tour participants’ members agree to allow their images to be used in such photographs. Participants who prefer that their images not be used are asked to identify themselves to their Tour Leader/Tour Guide at the beginning of their program.
9. Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentations are at the sole responsibility of the clients. Your travel advisor may assist you in applying for the necessary travel documentations upon request. Asianway Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
10. Luggage Allowance
In accordance with regulations of the Vietnam Airlines and other regional airway carriers, the free baggage allowance within Vietnam is 40kg for the business class, 20kg for economy class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
11. Complaints and Claims
Shall you feel unsatisfied with any service Asianway Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Asianway Travel will not be liable for any claims made later than 15 days after the completion of your tour.
Asianway Travel will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.
12. Communications
You can contact Asianway Travel via the web form on www.asianwaytravel.com, email, or phone. If for any reason, you fail to receive any reply from Asianway Travel in regard of your tour status within 48 hours the time you submitted the request for booking, modifying, or canceling a tour, please contact mobile phone at (84-243) 7755 888 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
13.Confirmation
All confirmations are generally confirmed by return e-mail within 2-4 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
14. Tour voucher
Tour Voucher will be issued by Asianway Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email to passenger.